Terms & Conditions
Last updated: 1 October 2026
These terms and conditions apply to your use of the Petersfield IT Support website and to any services we provide. By using this website or engaging our services, you agree to these terms. Please read them carefully.
1. About us
Petersfield IT Support ("we", "us", "our") provides managed IT support, cyber security, cloud and related technology services to businesses. You can contact us at hello@petersfielditsupport.co.uk.
2. Use of this website
- You may use this website for lawful purposes only.
- You must not attempt to gain unauthorised access to the website, its server or any connected system.
- You must not use the website to send spam or transmit malicious code.
3. Website content
The content on this website is for general information only and does not constitute professional advice. While we aim to keep it accurate and up to date, we make no guarantees about its completeness or accuracy. You should seek specific advice before acting on any information.
4. Intellectual property
All content on this website, including text, graphics, logos and images, is owned by or licensed to Petersfield IT Support. You may not copy, reproduce or distribute it without our written permission, except for personal, non-commercial use.
5. Quotes and services
- Quotes are valid for 30 days unless stated otherwise.
- The specific scope, service levels, fees and payment terms for any services will be set out in a separate agreement or proposal. If there is a conflict, that agreement takes priority over these terms.
- You agree to provide accurate information and reasonable access to your systems and premises so we can deliver the services.
6. Fees and payment
Unless agreed otherwise in writing, invoices are payable within 30 days of the invoice date. We may suspend services if payment is overdue. All prices are exclusive of VAT unless stated.
7. Your responsibilities
- Keeping passwords and access credentials secure.
- Ensuring you hold valid licences for software used on your systems.
- Telling us promptly about any faults, security incidents or changes that may affect the services.
8. Limitation of liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law. Subject to this, we are not liable for any indirect or consequential loss, or for loss of profits, revenue, data or business opportunity. Our total liability in connection with any services is limited to the fees paid by you for those services in the 12 months before the claim arose.
9. Third-party links and products
This website may link to third-party websites, and our services may include third-party software or hardware. We are not responsible for the content of external websites, and third-party products are subject to their manufacturers' own terms and warranties.
10. Privacy
We handle personal information in line with our Privacy Policy.
11. Termination
Either party may end services in line with the notice period set out in the relevant service agreement. We may suspend or end services immediately if you materially breach these terms.
12. Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page, and continued use of the website means you accept the updated terms.
13. Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes.
14. Contact us
Email: hello@petersfielditsupport.co.uk
Phone: 0333 370 7000
Address: Petersfield, Hampshire