Privacy Policy
Last updated: 1 October 2026
Petersfield IT Support ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Petersfield IT Support provides managed IT support, cyber security and related services to businesses inPetersfield, Hampshire and the surrounding areas. For the purposes of data protection law, we are the data controller of the personal information described in this policy.
Information we collect
- Enquiry details: your name, company, email address, phone number and message when you complete a form on our website.
- Communications: information you provide when you email, call or otherwise contact us.
- Client information: contact and account details needed to deliver services to you or your organisation.
- Technical information: basic data such as IP address and browser type, recorded in our web server logs for security and diagnostics.
How we use your information
- To respond to your enquiry and provide quotes.
- To deliver, manage and support the services you have agreed with us.
- To send service-related communications, such as updates, alerts and invoices.
- To keep our website and systems secure.
- To comply with our legal and regulatory obligations.
Lawful basis
We process personal information on the following lawful bases:
- Contract: where processing is needed to provide services to you or take steps at your request before entering into a contract.
- Legitimate interests: to respond to enquiries, run our business and keep our systems secure, where these interests are not overridden by your rights.
- Legal obligation: where we must keep records for tax, accounting or other legal purposes.
- Consent: where you have given consent, for example to receive marketing. You can withdraw consent at any time.
Sharing your information
We do not sell your personal information. We share it only with trusted third parties who help us run our business, such as our website host, email provider and the software vendors we use to deliver services. These parties may only use your information on our instructions and must keep it secure. We may also disclose information where required by law.
International transfers
Some of our service providers may store data outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual clauses.
How long we keep information
We keep personal information only for as long as necessary for the purposes described above. Enquiries that do not lead to work are normally deleted within 24 months. Client records are kept for the length of our contract and for up to six years afterwards to meet legal and accounting requirements.
Cookies
Our website does not use advertising or tracking cookies. If we introduce analytics or other non-essential cookies in future, we will update this policy and ask for your consent where required.
Your rights
Under UK data protection law you have the right to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information;
- object to or ask us to restrict processing;
- ask for your information to be transferred to another organisation;
- withdraw consent where processing is based on consent.
To exercise any of these rights, contact us using the details below. We will respond within one month.
Security
We use appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access.
Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page.
Contact us
Email: hello@petersfielditsupport.co.uk
Phone: 0333 370 7000
Address: Petersfield, Hampshire